FAQ

We get asked these questions often, and we thought you might be wondering the same too! So here’s a bunch of questions and answers that you might find useful to kickstart ur first #CakesforCheer experience with us!  

Frequently Asked Questions

Can I pre-order?

Yes, you can do so via olsenbakehouse.com. We only take orders via the website at this point. Pre-orders are strongly encouraged so that you'll be able to secure the flavour/ cake you love!

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Can I walk-in?

Yes you can between 11am - 4pm. However it would be based on the day's availability. For same day whole cakes/ slices, please call/ whatsapp us at +65 8891 5819 to enquire about availability for the day. We recommend that you contact us prior to avoid disappointment!

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How to order?

Via olsenbakehouse.com only. 

You can order between 1 to 14 days in advance. To schedule, at checkout select the date you would like your cake ready for pickup/ delivery. Any day within the next 14 days would show up on the calendar except Mondays (as we're closed!). If you place your order after 10.15am, the earliest you can get it is 2 days later. 

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if the cakes I want are out of stock, how do I get them?

We restock at 9am except Mondays daily. If a cake you'd like to order is out of stock, the best time to try again is at 9am Tues to Sun with 1-14 days lead time.

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I would like to place a new order. How can i do so?

At 9am sharp, cart out the items you like and select a date on the calendar picker! it will show you available dates that we can bake for. You can select any date except Mondays that is 1-14 days from the day of your order, to receive your cakes! :)

Do note that we don't reserve at the cart, the fastest person to complete the check out process, including payment, secures the cakes.

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Are your bakes halal certified?

Our cakes aren't halal certified. Having said that, we are a vegetarian & vegan bakery, so all our bakes do not contain pork, lard nor alcohol and are baked in our dedicated kitchen space.

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Do you have kid-friendly options?

We use nothing but all-natural ingredients in all our cakes as we would bake for our loved ones- so u wouldn’t find any additives, artificial seasonings/ flavourings. Our bakes are also intentionally made siew dai (less sweet), nicely balanced so that the kiddies aren’t getting a full-blown sugar high.

We'd encourage you to add on cake toppers like paper cutouts, figurines & design candles that provide the 'WOW' effect without compromising on taste nor give a sugar overload! Reach out to us, we're happy to link you up with our trusted partners!

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What time can I pick up my order?

Please come by anytime between 11am to 4pm, on your order collection date.

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What is the delivery charges like? 

Flexi-time Delivery

Our flexi-time delivery fee is $6.50 for most locations islandwide, or $16.50 for outskirt locations like Sentosa, Tuas, Lim Chu Kang and Changi Airport.

We send orders out anytime between 9am to 6.30pm, we'll do our best to send it to you early, between 9am- 5pm as much as possible! However, on peak days (Fridays to Sundays) deliveries may stretch up to 7pm. You will receive an email notification the day before informing you if your order will be delivered with our AM delivery route (9am -1pm), or PM delivery route (2pm - 6.30pm).

This delivery fee is kept affordable through us being able to optimise the delivery route based on each day's orders, as such we will not be able to accommodate any time requests. Should you need the cakes to arrive before or after a certain time, possible alternatives are to opt for our Hour-specific Delivery option, or arrange a third-party courier to pick up your order from our shop.

Hour-specific Delivery

Should you need your order to arrive at a specific time, please opt for our hour-specific delivery is at $25, you can let us know your preferred hour anytime between 10am -5pm to receive your order and we will guarantee delivery at this time.

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Is there a minimum value for orders?

We require a $15 value for all online orders, alternatively you may do a walk-in for orders less than the minimum value. This amount excludes delivery fees.

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Where do I collect my cake?

Collection at Olsen Bakehouse, 462A Crawford Lane #01-73 Singapore 191462

We only have 1 shop. 

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How long can I keep the cakes for?

Cakes are good for 3 days in airtight containers, fridged. They best consumed at ROOM TEMPERATURE. So please take them out of the fridge 1hour before consuming! :) Let it soften as butter would after a while, and it would be divine!

If you plan to keep them any longer - i don't know where you get your resistance skills from - you can freeze them in airtight container for up to 2 weeks. Defrost it overnight in the fridge when you are ready to have them.

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What are your top sellers?

Our pandan cake flavours:

Ondeh-Ondeh, our first and most popular flavour & Orh Nee.

My personal recommendation:

Pulut Hitam, inspired by J’s mother!

Our Yakun-inspired cake: Kopi pandan peanut butter is also a crowd favourite! Inspired by our favourite set to order in Yakun! - Once D & J had this same set for breakfast for 3 months straight!

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What is the weight of your whole cakes?

All cakes weigh differently for the exact same size! So instead of weighing, we measure our cake sizes based on serving size. We have 2 available sizes: The 5.5" whole cake serves up 6-8 generous slices, while the 8" whole cake serves up to 15 slices.

Our customers always tell us when they order our cakes that #ITBYnoleftovers . Other than the fact that its easy to eat and less sweet, our size guide is designed for small after dinner estimate serving sizes :)

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There is an error when i tried to place my order online. What can i do?

We are so sorry for the experience! 

We’ve tried our best to make the ordering process as seamless and smooth for you guys as we can! If you are unable to do so for any reason, we would love to help you with it! :) 

Drop us an email, or DM us on IG with your full name & cake order! (Best if you took a screenshot of it) so we can help you with this and rectify the error to ensure we serve everyone to our best ability! Thank you for telling us!

Please refrain from sending multiple requests across different channels - we reply the oldest messages first! You should get a reply in 24 hours of a working day. :) 

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Have more questions? Come chat us up via

IG, FB DMs or call/ whatsapp us at +65 8891 5819

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